Shipping & Return Policy
Build.ca is proud to offer Free Shipping on any order over $49.00 (before taxes). If your order is less than $49.00 (before taxes) you will be charged a flat rate shipping fee. Build.ca charges a flat shipping rate fee of $15.99 per order to all Provinces and $79.99 to Territories across Canada. Shipments to the Canadian territories do not qualify for shipping promotions. *Oversized products do not qualify for Free Shipping promotion. Please contact Customer Care at 1-888-461-1112 before placing your order to verify. Customer Service Agent will advise of any additional freight charges before order is fulfilled and shipped.
Build.ca Same Day Shipping Guarantee. Place your order by 4:00pm local time, Monday to Friday, and your order will be shipped the very same day. In-stock items ship within one (1) business day.
Special orders or items that are not in stock may require additional shipping time, to an average of 7 to 14 business days. All special orders are subject to a 100% deposit and are non-cancellable and non-returnable. Special orders and items that are not in stock are displayed online. If you would like to confirm inventory before placing your order, please contact Customer Care at email@example.com, by calling 1-888-461-1112, or by chat at www.build.ca.
All amounts displayed online and all shipping and/or handling charges are displayed and charged in Canadian funds.
Once your order is placed, you will receive an order confirmation email. As well, once your order has shipped, you will receive an email with your individual tracking number in order to monitor your order from our shipping partners.
For more information regarding our return policy, please CLICK HERE.
Build.ca will endeavour in good faith to ship all orders as soon as possible, but cannot guarantee delivery by a specific delivery date, and will not be liable for any delay in delivery, including but not limited to as a result of non-performance caused by an act of God, war, labour disputes, civil unrest, accidents, the inability to obtain materials, delays of carriers, contractors or suppliers or any other causes of any kind which is beyond the control of Build.ca. Please contact Build.ca to inquire about orders with more specific shipping requirements.
Build.ca reserves the right to select its carrier of choice for all shipments and makes use of Canada Post, Purolator, and other common commercial couriers. All shipments must be signed for. Please specify any delivery instructions in the comment section of your order, including requests that orders be held for pickup at post office or courier depot.
All orders are shipped F.O.B. point of shipment and risk of loss will transfer from Build.ca to Buyer upon tender of products to Buyer, Buyer's representative or applicable common carrier. Accordingly, Build.ca is not responsible for any loss or damage to orders during transit. In the event of damage caused by carrier, please retain any damaged cartons or other packaging for carrier inspection.
Buyer shall examine all products upon receipt. All claims for damage, shortage, errors in shipment or improper delivery must be made within 24 hours of delivery after which date Buyer will be deemed to have irrevocably accepted the products, if not previously accepted, and will have no right to reject the products or to revoke acceptance. You must provide your delivery tag/waybill number, packing slip number and account number to Build.ca Customer Care at 1-888-461-1112 or firstname.lastname@example.org.
Build.ca offers a No Hassle return policy. You may return any product purchased except electrical products or special orders within 30 days of receiving your order. All returned products must be in new condition, suitable for resale in its undamaged original packaging and with all original parts; and shall not have been used, installed, modified, rebuilt, reconditioned, repaired, altered or damaged in any way. Some returns may be subject to a 25% re-stocking fee, unless otherwise agreed to by Build.ca. Shipping and handling charges will not be refunded. Should any product require return due to a shipping error of Build.ca, we will provide return shipping information and cover all return shipping costs. All other returns are at customer's expense.
All returns must be accompanied by a Return Goods Authorization Number (RGA). To request an RGA number, please fill out the RGA request form by clicking here. Requests will be responded to within one business day and you will receive a response indicating either the approval or denial of your return request. If your return request is approved, you will receive a RGA and instructions on making the return. The RGA provided must appear on the outside of any packaging as well as any paperwork included. Only items with an approved RGA will be accepted.
Please contact Build.ca Customer Care at 1-888-461-1112 or email@example.com for more information or any questions regarding product returns or our return policy.