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Privacy Policy

Last Updated November, 2018

This Privacy Policy outlines the privacy practices of concerning the collection, use, retention, disclosure and security of personal information obtained with respect to its customers, (sometimes hereinafter referred to as "you" or "your") in Canada in connection with our business and has been developed to comply with Canada's private sector privacy laws, including the Personal Information Protection and Electronic Documents Act ("PIPEDA"), the Personal Information Protection Act (Alberta), the Personal Information Protection Act (British Columbia) and An act respecting the protection of personal information in the private sector (Québec).

Protecting individual privacy is important, and is committed to maintaining personal information that it obtains secure and confidential.

Collection of Personal Information and its representatives may collect personal information in a number of circumstances in connection with our business and we may collect or receive personal information through a number of other sources, including:
- when you request a quote, order, purchase, return or exchange any of our products or services;
- when you correspond with us, including electronically, to contact one of our representatives, provide us with questions or comments or participate in any promotion or survey which we may make available from time to time;
- when you visit or use the website, which may involve the collection of: (a) visitor data provided voluntarily by site users; and (b) site data that is collected automatically by our systems to provide us with information about site use and for research analysis purposes; and
- other ongoing transactions or interactions with

Use of Personal Information

Personal information will be used only for those purposes to which the affected individual has consented. Subject to certain exceptions detailed below, as permitted or required by applicable privacy laws.
developing and maintaining our relationship with you, including with respect to the promotion or offering of additional products and services that might benefit or be of interest to you, processing orders, providing ongoing service and arranging delivery of products or services;
monitoring, detecting and preventing fraudulent and suspicious transactions, including meeting risk management and fraud monitoring requirements;
otherwise meeting legal and regulatory requirements;
generally managing and administering our business; and
as otherwise consented to by an individual consent or as permitted or required by law.

In some circumstances, may use and disclose personal information without the affected individual's consent, including where: we have reasonable grounds to believe the information could be useful when investigating a contravention of a federal, provincial or foreign law and the information is used for that investigation; an emergency exists that threatens an individual's life, health or security; or knowledge and consent would compromise the availability or accuracy of the information, which is relevant to the detection, suppression or prevention of fraud, the investigation of a breach of an agreement or a contravention of the law;

Disclosure and Transfer of Personal Information

Personal information will be accessible by those employees, officers and directors that need to know the information for the purposes of their work, including as identified below. We may otherwise disclose personal information as set out below, with the affected individual's consent or as permitted or required by law.

Services and Transactions: We may disclose personal information as necessary in connection with the transactions, products and services you have requested. Service Providers: We may use agents and service providers (including computer technology and financial service providers such as credit card issuers and those of our affiliates acting in such capacities) to collect, use, and/or process personal information on our behalf, and personal information may be transferred to those entities for the purposes described in this Privacy Policy. Internal Processes: We may disclose personal information as reasonably necessary to meet insurance, audit, processing and regulatory requirements. PIPEDA permits to disclose personal information to third parties, without the affected individual's knowledge and consent, to: a lawyer representing; comply with a subpoena, a warrant or an order made by a court or other body with appropriate jurisdiction; a law enforcement agency in the process of a civil or criminal investigation; or a government agency or department requesting the information. PIPEDA also permits to transfer personal information to a third party without the affected individual's knowledge or consent if the transfer is simply for processing purposes and the third party only uses the information for the purposes for which it was transferred. will ensure, by contractual or other means, that third parties to who personal information is disclosed or transferred protects the personal information in accordance with this Privacy Policy and uses it only for the purposes for which it was disclosed or transferred. Your personal information will never be traded, rented, or sold to any third party without your consent.


Where required, an individual's express, written consent will be obtained before or at the time of collecting personal information and the purposes for the collection, use or disclosure of the personal information will be provided to the individual at the time of seeking their consent. Once consent is obtained from the individual to use their information for those purposes, has the implied consent of the affected individual to collect or receive any supplementary information that is necessary to fulfil the same purposes. Express consent will also be obtained if, or when, a new use is identified.

Retention of Personal Information

Personal information will be retained in customer files for as long as the file is active and for such periods of time as may be required for reasonable business purposes and as prescribed by applicable laws and regulations.

Safeguards will use physical, organizational, and technological measures to safeguard personal information to only those employees or third parties who need to know this information for the purposes set out in this Privacy Policy. This includes limiting access to those employees who need to know such information; restricting access to computers that contain personal information in electronic databases or other formats through password protection and internal security policies, and implementing technical security measures such as limited access data-centers, intrusion detection, firewall technology and secure socket layer certificate authentication.

Questions, Requests for Access and Complaints

Any questions regarding this or any other privacy policy of may be directed to the Wolseley Canada Chief Privacy Officer. Requests for access to information or complaints must be made in writing and sent to the Chief Privacy Officer at the address below:

c/o Wolseley Canada Inc.
Attn: Chief Privacy Officer
Email address:
880 Laurentian Drive Burlington, Ontario L7N 3V6
Telephone: (905) 335-7373

Requests for access will be fulfilled within 30 days and individuals will be informed of the existence, use and disclosure of their personal information. If upon receiving access, you find that the information held by is inaccurate or incomplete, upon providing documentary evidence to verify the correct information, Wolseley Canada will promptly make the required changes to the personal information retained by it; provided, however, that you may be asked to provide identification and/or other proof acceptable to to verify such inaccuracies or changes.


If an individual has a concern about the personal information handling practices of, a complaint, in writing, may be directed to the Wolseley Canada Chief Privacy Officer. Upon verification of the individual's identity, the Wolseley Canada Chief Privacy Officer will act promptly to investigate the complaint and respond to the individual within 60 days.

Where the Wolseley Canada Chief Privacy Officer makes a determination that the individual's complaint is well founded, the Wolseley Canada Chief Privacy Officer will take the necessary steps to correct the offending information handling practice and/or revise the privacy policies and procedures of Where the Wolseley Canada Chief Privacy Officer determines that an individual's complaint is not well founded, the individual will be notified in writing of such determination.

If the individual is dissatisfied with the finding of and corresponding action taken by the Wolseley Canada Chief Privacy Officer, the individual may bring a complaint to the appropriate Privacy Commissioner for their jurisdiction at the address below:

Office of the Privacy Commissioner of Canada
30 Victoria Street Gatineau, QC K1A 1H3
Telephone: 1-800-282-1376
Fax: (819) 994-5424

Office of the Information and Privacy Commissioner for Alberta
#410, 9925 - 109 Street NW, Edmonton, AB T5K 2J8
Telephone: (780) 422-6860
Toll-Free: (888) 878-4044
Fax: (780) 422-5682

Office of the Information and Privacy Commissioner for British Columbia
PO Box 9038 Stn. Prov. Govt., Victoria, BC V8W 9A4
Telephone: (250) 387-5629
Fax: (250) 387-1696

la Commission d’accès à l’information du Québec
Bureau 2.36 525, boul. René-Lévesque Est, Québec, QC G1R 5S9
Telephone: 418 528-7741
Toll-free: 1 (888) 528-7741
Fax: 418 529-3102

Amendments to Privacy Policy

This Privacy Policy is subject to amendment in response to developments in any applicable privacy legislation and the Chief Privacy Officer will review and revise this Privacy Policy from time to time as required by such changes in privacy law. Notification of any changes in the Privacy Policy will be posted on the website of Any changes in this Privacy Policy will apply to personal information collected from the date of the posting of such revised Privacy Policy.